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Frequently asked questions
Evening and weekend slots are available for urgent conditions — active leaks, no heat in winter, and electrical hazards. Premium rates for after-hours calls are disclosed when you book, not added to the invoice. We triage over the phone to confirm an emergency slot is the right response before dispatching.
Yes. License numbers for each trade are posted on our website and appear on every invoice. We carry general liability and workers' compensation — certificates are provided on request for landlords, HOAs, or property managers who require them.
One-year labour warranty on most repairs and manufacturer warranty on installed equipment — terms on every invoice in plain language. Warranty repairs are prioritised and scheduled without charge for the return visit. We track warranty work to identify product or installation patterns that need addressing.
Common repairs use flat-rate pricing so you know the cost before approving the work. Complex or diagnostic-dependent work is quoted after inspection with a written approval before proceeding. We do not add a supply fee or shop charge on top of listed prices — the total is what is on the estimate.